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CORPORATE BROADBAND SERVICE TERMS & CONDITIONS 1.
Definitions "Application-cum-Agreement Form" means the application or registration form in relation to the Service in the form prescribed by DNA from time to time and completed in full and submitted by Customer to DNA. "Charges" means all subscription and other recurring fees, usage, connection, re-connection, cancellation and administrative charges, and other fees or charges payable by Customer for or relating to the Service and/or under this Agreement, including but not limited to any services or facilities provided by any other telecommunications service provider that DNA has applied on behalf of Customer. "Commencement Date" means the date when the Service will be provided to Customer (as defined below) on DNA's acceptance of Customer's application for the Service. "Corporate Broadband Service" means any one of the broadband Internet access services provided by DNA to Customer who (i) has a valid Direct Exchange Line ("DEL") and/or subscribed for any other services or facilities from any other telecommunications service provider, as may be prescribed by DNA from time to time in the Application-cum-Agreement Form, the Specific Terms or any other notification by DNA to Customer; or (ii) has applied, or requested DNA to apply on its behalf, any of the aforesaid services or facilities. The Corporate Broadband Service does not include DEL and/or any other services or facilities (as may be prescribed by DNA from time to time in the Application-cum-Agreement Form, the Specific Terms or any other notification by DNA to Customer), which must be applied for directly by Customer from any such other telecommunications service provider. The Corporate Broadband Service is not available for Direct Inward Dialing (DID), Private Automatic Branch Exchange (PABX), hunting line, Integrated Services Digital Network (ISDN), key telephone system and auxiliary lines or any other purposes or functions as may be set out in the Specific Terms or from time to time prescribed by DNA in the Application Form, the Specific Terms or in any other notification by DNA to Customer. "Customers" means the persons whose applications to enter into this Agreement are accepted by Digital Network Alliance (S) Pte Ltd or any of its subsidiaries, associated companies and affiliates (each of them hereinafter referred to as "DNA", which term shall include its successors and assigns) and "Customer" shall mean any one of them.
"Leased Line Access Service" means that DNA may, at its sole discretion, apply for a domain name and Internet Protocol address(es) with the relevant authorities for Customer. A local leased line may also be leased from any other telecommunications service provider for and on behalf of Customer, and installed for Customer by such other relevant telecommunications service provider. In the event that DNA decides to so do, Customer shall undertake to pay for all such leased line charges incurred by DNA for and on behalf of Customer, in the course of providing the Leased Line Access Service to Customer. Customer will use his own IDA-approved equipment recommended by DNA to establish connection to DNA for accessing the Service. DNA is a TCP/IP-based network and Customer's equipment must conform to the standard equipment list specified by DNA and/or IDA. "Minimum Period of Subscription" means (a) 12 months from the Commencement Date; (b) such other period as may be otherwise stated in the Application Form or the Specific Terms in respect of the Service or any other notification by DNA to Customer; or (c) such other period as may be otherwise agreed to in writing by DNA in its sole discretion; or "person(s)" includes individual(s), corporation(s) and unincorporated bodies of persons. "Service" means any provision of services to access to the Internet together with any other value-added features as may be offered from time to time by DNA. The Service includes but is not limited to Leased Line Access Service or Corporate Broadband Service. "Specific Terms" refers to the terms and conditions prescribed or imposed by DNA in relation to the provision of any particular Service, including any specific terms and conditions agreed between Customer and DNA in connection with any application or subscription by such Customer for the relevant Service.
1.3 The section headings herein are used for convenience only and shall have no substantive meanings. 1.4 Provision of the Service is subject to these Terms and Conditions. By completing and submitting the Application Form to DNA, Customer acknowledges that he/she has read these Terms and Conditions as well as the Specific Terms and DNA's General Terms and Conditions for Internet Services, which may be found at URL http://www.dna-asiapac.com (which are incorporated herein by reference) and agrees to be bound by the same. In the event of any conflict or inconsistency between any provision of this Agreement and any provision of DNA's General Terms and Conditions for Internet Services, such conflict or inconsistency shall, in the absence of any express provision to the contrary, be resolved in a manner most favourable to DNA. 1.5 DNA reserves the right to approve or reject any Customer's application for the Service without ascribing any reason whatsoever for its decision. 2. Charges 2.1 Customer shall pay the Charges at the applicable rates indicated in the Application Form or such other rates as may be prescribed by DNA from time to time and notified to Customer in advance in accordance with clause 2.1A below. The Charges shall be payable at or within such time as is stated in the invoice(s) issued by DNA to Customer. In the event of late payment by Customer of any sums due under this Agreement (except for any amount disputed by Customer in accordance with clause 2.5 below, and notwithstanding any other rights and/or remedies available to DNA, including but not limited to DNA's right to suspend or terminate Customer's account under clauses 9 and 11 below), DNA shall have the right to charge interest on the outstanding amount (at the rate specified in DNA's invoice) from the date of invoice until the date of full payment (both before and after judgment). 2.1A All Charges as reflected in the invoice(s) issued by DNA to Customer are based on the rates as set out in the Application Form, the Specific Terms, and/or such other materials provided (whether in written or electronic form) or as may be otherwise communicated to Customer prior to Customer's application for the Service. Customer is deemed to have knowledge of, and is agreeable to such rates upon DNA's acceptance of Customer's application for the Service. 2.2 Customer's liability for the Charges shall accrue from the Commencement Date. 2.3 Customer shall pay and maintain such deposits with DNA as DNA may require and shall increase the amount of such deposits from time to time when so required by DNA unless otherwise stated by DNA. 2.4 Customer shall be liable for and shall pay the Charges on demand. 2.5 If Customer disputes in good faith the amount in an invoice or any part thereof, Customer must notify DNA in writing within thirty (30) days of the date of the invoice setting out the reasons for the dispute and the exact amount disputed. 2.6 DNA and Customer shall use their best efforts to resolve the dispute notified under clause 2.5 above within thirty (30) days from the date on which the dispute was first notified to DNA in accordance with clause 2.5 above. 2.7 Where an invoice is in dispute, the undisputed portion shall be paid by Customer to DNA within such time as is stated in the invoice. If the dispute is resolved in DNA's favour, Customer shall pay the outstanding portion of all invoiced amounts within such time as is stated in the respective invoices, or two (2) weeks from the date of resolution of the dispute, whichever is later. 2.7A Where Customer chooses to dispute an amount that has already been paid, Customer may dispute this amount within one year of payment of such amount. The procedures set out in clauses 2.5 to 2.7 herein shall similarly apply. If the dispute is resolved in Customer's favour, DNA shall return the disputed amount to Customer within two (2) weeks from the date of resolution of the dispute. 2.8 Customer shall be liable for and shall pay on demand to DNA any Charges incurred by any unauthorized or illegal log-ins for any reason whatsoever not due to any gross negligence or willful default on the part of DNA. 2.9 Customer shall be responsible and DNA shall not be liable for any Charges of whatsoever nature incurred in connection with or pursuant to the use or purported use whether authorized or unauthorized of Customer's account including without limitation international telecommunications roaming charges, local telecommunications service charges and charges imposed by third parties. 3.
DNA's Rights 4.
Customer's Obligations (a)
be responsible for the set-up or configuration of his IDA-approved equipment
for access to the Service; 5. Prohibited Use 5.1
Customer undertakes:
6. Security 6.1 Customer shall take all such measures as may be necessary (including without limitation changing his password from time to time) to protect the secrecy of his User Identification ("UI") and/or password and shall not reveal the same to any other person(s). DNA shall not be liable for any loss or damage incurred by Customer or third parties due to any wrongful use of Customer's account by Customer or any wrongful, unauthorized or fraudulent use of Customer's account by any other person. 6.2 Where a UI is necessary to access the Service, Customer shall use only his own UI. 6.3 Customer acquires no rights to any mailbox number, the UI, circuit reference and any codes assigned to him by DNA and except as otherwise proved herein, DNA reserves the right to change or re-assign the same to Customer at its sole discretion without being liable to Customer for any damages or losses suffered. 6.4 For the Dial-up Access Service, subject to such changes as may be introduced by DNA, an automatic log-out will occur after 15 minutes of idle log-in time. 6.5 Customer agrees to immediately notify DNA for DNA's informational purposes only of any unauthorized use of Customer's account or any other breach of security known to Customer. 7. Software 7.1
In connection with any software provided by DNA for use with the Service:
8.1
Unless otherwise agreed to by DNA: Customer may only change the access speed as selected by him on the Application-cum-Agreement Form by terminating this Agreement in accordance with clause 9.1 below and entering into a new agreement with DNA, and the effective date of such change shall be the first day of the calendar month subsequent to the date of the new agreement entered by Customer and accepted by DNA; and Type of Service Customer may only change the type of Service selected by him on the Application-cum-Agreement Form by terminating this Agreement in accordance with clause 9.1 below and entering into a new agreement with DNA, and the effective date of such change shall be the first day of the calendar month subsequent to the date of the new agreement entered by Customer and accepted by DNA.
9.1 Either DNA or Customer may terminate this Agreement by giving thirty (30) days' notice in writing or such other notice period as may be otherwise stipulated by DNA from time to time in any Application Form or Specific Terms in respect of the Service or any other notification by DNA to Customer. 9.2 If automatic renewal is provided in the Application-cum-Agreement Form, the Specific Terms or any other notification by DNA to Customer prior to the acceptance of this Agreement by DNA, the Service shall, upon the expiry of the initial term as stated in such Application-cum-Agreement Form, the Specific Terms or notification (the "Initial Term") be automatically renewed for a period equivalent to the Initial Term ("Renewed Term"), unless Customer serves to DNA a written notice in accordance with clause 9.1 above prior to the expiry of the Initial Term. The foregoing provisions of this clause 9.2 on renewal shall apply, mutatis mutandis, to the expiry of each Renewed Term. 9.3 DNA may in its sole discretion waive or accept in writing a shorter period of notice from Customer than those referred to in clause 9.1 above.
9.5 Notwithstanding clause 9.1 above, DNA may terminate this Agreement with immediate effect: (a)
if Customer has breached any of the terms or conditions of this Agreement
(including without limitation clauses 4 and 5 herein) and in the opinion
of DNA such breach is incapable of rectification or Customer has not rectified
the said breach within two (2) weeks from notification by DNA;
10.2 In the event of termination of this Agreement other than in accordance with clause 9.1 above, without prejudice to any other remedies available to DNA, Customer shall be liable for all Charges up to and including the expiry date of the relevant Minimum Period of Subscription or up to the end of the duration of notice required to be given in respect of the Service, whichever is the later.
11.1 Without prejudice to any other rights or remedies of DNA and notwithstanding any waiver by DNA of any previous breach by Customer, DNA may (but is under no obligation to) at any time and at its sole discretion (but subject to any applicable laws, regulations or directions of any relevant authority) suspend the Service or any other service or services provided by DNA with at least one (1) week's prior written notice in the event that any undisputed monies payable by Customer for the Service or otherwise under this Agreement is not settled in full within such time as is stated in the invoice or any deposit or increase thereof required by DNA is not paid by Customer. 11.1A DNA further reserves the right to suspend the Service immediately if: (a)
pursuant to the directions of IDA or any other relevant authority, Customer
has used the Service to engage in, whether directly or indirectly, any
fraudulent, illegal or improper activities; or 11.2 Upon such suspension, the Service or any other service or services provided by DNA shall be deemed to be terminated as from the date of suspension stipulated by DNA and Customer shall be liable for all Charges incurred up to and including the date of such suspension and in the case of any Service for which there is a relevant Minimum Period of Subscription, Customer shall in addition be liable for the Charges up to the end of the relevant Minimum Period of Subscription if the same is unexpired and clauses 10.3 and 10.4 herein shall apply. 11.3 Notwithstanding the foregoing, upon subsequent payment by Customer of such sums as demanded by DNA, DNA may if it deems feasible at its sole discretion and subject to such terms as it deems proper, reconnect the Service or any such other service or services, as the case may be, in which event this Agreement shall continue as if the same has not been terminated. 12. Cancellation Charge A cancellation charge at the prevailing cancellation fees prescribed by DNA shall be payable if Customer cancels this Agreement after its acceptance by DNA (including requesting for changes pursuant to clause 8 above) before the Commencement Date. 13. Reservation Fee Where the Commencement Date has been confirmed by DNA and Customer requests for a change in the Commencement Date, Customer shall be liable to pay the prevailing reservation fees, prescribed by DNA, if any. The period of reservation shall be the period between the originally confirmed commencement date to the new commencement date. 14. Other charges 14.1 In the event that DNA's employees or agents are called upon to attend to any technical fault or provide any other form of servicing at Customer's premises, DNA reserves the right to impose charges for any such service if the fault or any such servicing required is not directly attributable to any of DNA's equipment or networks. DNA's invoice shall be conclusive evidence of Customer's request for such service. 14.2 In the event that Customer fails to pay any sum by its due date, DNA reserves the right to charge Customer a reminder fee at such rate as DNA may notify Customer from time to time. 14.3 All fees and charges payable are subject to Goods and Services Tax ("GST"). All taxes payable including GST shall be borne solely by Customer and shall accompany payment by Customer as set out in this Agreement. 15. Disclaimer 15.1 DNA gives no warranty in respect of any software provided to Customer or any telecommunications services (including but not limited to leased lines) provided by any other telecommunications service provider through DNA, and shall not be liable to Customer for any cost, claim, liability, expense, demand or damages whatsoever (including any loss of profits, lost savings or incidental or consequential damages) arising out of customer's use of or inability to use such software or telecommunications services, even if DNA or any of its authorized representatives has been advised of the possibility of such damages, or for any claim by any other person whatsoever. 15.2 Any condition or warranty which may be implied or incorporated within this Agreement by reason of statute or common law or otherwise (including warranties as to satisfactory quality and fitness for purpose) is hereby expressly excluded. While every care is taken by DNA in the provision of the Service, DNA shall not be liable for any loss of information howsoever caused whether as a result of any interruption, suspension, or termination of the Service or otherwise, or for the contents, security, accuracy or quality of information available, received or transmitted through the Service. 15.3 DNA shall not be liable for any loss (whether direct, indirect, incidental, special, or consequential, including loss of revenue or profits arising as a direct loss) or damages sustained by reason of Customer's use or inability to use the Service or any disclosure (inadvertent or otherwise) of any information concerning Customer's account and particulars or for any error, omission or inaccuracy with respect to any information so disclosed. 15.4 DNA may from time to time through its personnel or agents, but is under no obligation to, provide Customer with walk-in or house call technical support. In the event DNA provides any such technical support on Customer's premises, Customer shall ensure that such premises are safe and shall provide such facilities as DNA, its personnel or its agents may reasonable request. Without prejudice to the foregoing, DNA does not guarantee such technical support and shall not be liable for any loss or damages to equipment, software, information or whatsoever incurred, suffered or sustained in connection with such technical support. 15.5 DNA makes no warranty regarding any goods, software or services purchased or obtained through the Service or any transactions entered into through the Service. Customer's correspondence with or participation in promotions of advertisers in conjunction with or pursuant to the Service, including the delivery of and the payment for goods, software and services, and any other terms, conditions, warranties or representations associated with such correspondence or promotions, are solely between Customer and such advertiser. Customer agrees that all dealings with such advertisers are on a caveat emptor (buyer beware) basis and DNA makes no representation or warranty regarding any such advertiser. Customer agrees not to hold DNA liable for any loss or damage of any sort incurred as a result of any such dealing or as the result of the presence of such advertisers on the Service. 15.6 No advice or information, whether oral or written, obtained by Customer from DNA or through the Service shall create any warranty not expressly made herein. 16. Indemnity 16.1 Customer shall indemnify and hold harmless DNA at all times against all actions, proceedings, costs (including legal costs incurred by DNA in defending such actions, claims or proceedings), claims, expenses, demands, liabilities, losses and damages whatsoever including without limitation for defamation, infringement of intellectual property rights, death, bodily injury, property damage or pecuniary losses howsoever arising which DNA may sustain, incur, suffer or pay arising out of or in connection with the use of the Service by Customer or any act or omission of Customer thereof. 16.2 Without prejudice to clause 16.1 above, Customer shall indemnify and hold harmless DNA at all times against all actions, expenses, demands, claims, proceedings, costs (including legal costs incurred by DNA in defending such actions, claims or proceedings), liability, losses and damages whatsoever which may be brought or commenced against DNA by any person and/or which DNA may sustain, incur or suffer, as the case may be, arising out of or in connection with or by reason of: (a)
any default in payment of any Charges in relation to any services or facilities
provided by any other telecommunications service provider that DNA has
applied for on behalf of Customer; and/or 16.3 Notwithstanding any provision wheresoever to the contrary, DNA shall not be liable in any way to Customer whether in contract, tort (including negligence or breach of statutory duty) or other wise for any loss, damage or liability incurred or sustained by Customer caused by or as a result of: (a)
any failure, delay, interruption to or disruption of any service provided
by any other telecommunications service provider; 17. Confidentiality 17.1 Customer shall not divulge or communicate to any person (other than those whose province it is to know the same) or use or exploit for any purpose whatsoever (other than that contemplated in this Agreement) any confidential information which may or may have come to his knowledge by reason of or in connection with this Agreement, and shall use all reasonable efforts to prevent his employees, officers, agents and consultants from so acting, except where the prior written consent of DNA is obtained or where required to be disclosed pursuant to any applicable law or legal process issued by any court or the rules of any relevant regulatory body. 17.2 DNA shall not divulge or communicate to any person (other than those who have been bound under a similar obligation of confidence as DNA) any confidential information which may or may have come to its knowledge by reason of or in connection with this Agreement, except for the purposes of planning, provisioning and billing for the Service, managing bad debt and preventing fraud, facilitating interconnection and inter-operability between DNA and other telecommunication service providers, or with the prior consent of Customer or where required to be disclosed pursuant to any applicable law or legal process used by any court or the rules of any relevant regulatory body. Customer agrees that DNA may disclose to third parties certain registration data and certain information about Customer's use of the Service provided that such disclosures do not include Customer's name, billing address, credit history, usage patterns, network configuration, telephone or facsimile number. 17.3 Save for the limited purposes set out in clause 17.2 above, DNA will not use EUSI for the development or marketing of other goods or services, and that such information will not be provided by DNA to its affiliates or third parties.
18.1 DNA reserves the right to amend the terms and conditions contained herein at any time upon written notice (in such form as may be determined by DNA) to Customer. Customer agrees that notice via electronic mail to Customer's electronic mail address, by the posting on DNA's website or by the posting of advertisements in major newspapers in Singapore shall be deemed to be sufficient written notice for the purposes of this clause 18.1. 18.2 Without limitation to the generality of the foregoing, any provision of this Agreement may be varied, supplemented or amended only if DNA so agrees in writing. Any provision of this Agreement may be waived only if DNA so agrees in writing provided that such waiver may be given subject to conditions thought fit by DNA and shall be effective only in the instance and for the purpose for which it is given.
19. Assignment The rights and obligations under this Agreement shall not be capable of assignment by Customer without the prior written consent in writing of DNA, but subject thereto, shall be binding on and inure for the benefit of his successors and permitted assigns. 20. Force Majeure DNA shall not have any liability for any delay or default in the performance of its obligations under this Agreement caused by circumstances beyond its control and without the fault or negligence of DNA including but not restricted to acts of God, acts of the public, enemy, decrees or restraints by governmental authorities, strikes, war, riots insurrections, civil commotion and other causes of such nature. In any of the events mentioned above, DNA shall for the duration of such event, be relieved of any such obligation under this Agreement as is affected by the said event. 21. Governing Law and Jurisdiction
22. Notices 22.1 Subject as otherwise provided in this Agreement, all notices, demands or other communications required or permitted to be given or made hereunder shall be in writing and delivered personally or sent by prepaid registered post or by courier service or by facsimile number set out below (or to such other address or facsimile number as Customer or DNA may from time to time notify the other for the purposes of this Agreement). 22.2 Any notice, demand or communication shall be deemed to have been duly served: (a)
if sent by facsimile transmission, on the Business Day of the conclusion
of transmission; and The initial addresses and facsimile numbers of Customer and DNA for the purposes of this Agreement shall be as stated on the Application Form. 23. Severability If any provision in this Agreement is found or held to be invalid or unenforceable, then the meaning of such provision shall be construed to the fullest extent allowed by law so as to render the provision valid and enforceable, and if no such construction is possible, the invalidity or unenforceability of such provision shall not affect the other provisions of this Agreement and all provisions not affected by such invalidity or unenforceability shall remain in full force and effect and the parties to this Agreement shall use their best efforts to negotiate, in good faith, a substitute, valid and enforceable provision or agreement which achieves to the greatest extent possible the economic legal and commercial objectives of the invalid or unenforceable provision. 24. Legal Costs Without prejudice to any of the other provisions of this Agreement and to any other rights and remedies which DNA may possess, Customer shall at all times be liable for and shall indemnify DNA against all costs and expenses (including legal costs on a full indemnity basis) which DNA may sustain, incur, suffer or pay in protecting or enforcing any rights under this Agreement (including but not limited to Customer's failure to pay Subscription Fees when due). 25. Agency This
Agreement creates no agency, partnership, joint venture or employment
and neither Customer nor its agents have any authority to bind DNA in
any respect whatsoever. |
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